[FailingEnterpriseAdmin]

Originally Posted by Captain Fucking Bleedgreen

Oh, well "he" knows the deal because you rent from the same person so you're a regular. Sorry, that IS my fault for not deducting the obvious; you're a regular and they know what you want so of course you don't get offered anything else...I had regulars too and know what they wanted and didn't bother offering upgrades because they'd already communicated their preference in the past. I know you are pissed about your treatment and you should be, we fucked up. But I can assure you there are MANY repeat renters, business and otherwise, at ERAC that are respected and are in and out quickly as well.

At my local Enterprise branch on Folsom Street, they knew who I was also. In fact, when the two local VP's came out to talk with me, they stated right up front that the local branch employees knew me and that I was not only a regular customer but that I was a good customer.

One of the reasons I kept renting from Enterprise as long as I did was because I kept hoping to establish a reputation there as a "regular" and that things would go smoothly, but it never happened.

Originally Posted by Captain Fucking Bleedgreen

fair enough

Maybe it's your verbiage that crawls under my skin... the fact that you use "Enterprise managers" instead of "Some Enterprise managers" that bothers me. Maybe that's my own nit-picking, but all ERAC management doesn't lie, cheat and scam the public, that's the most bothersome generalization you've made. The fact that there are bottom-feeders in every industry is not alluded to in these heated posts and the generalization of all ERAC management as shady salespeople bothers me.

It's a fair complaint. When I complain about Enterprise employees or managers, I certainly don't mean every employee or manager. I do mean to indict the entire Enterprise culture though, and I really hate when someone tries to argue that since it's not every manager then it's really only a few bad apples and every company has a few bad apples, especially in a company as big and geographically distributed as Enterprise and therefore they're no worse than any other company, blah, blah, blah.

So, to be clear: I'm not accusing every Enterprise employee and manager, but it's clear the problems at Enterprise are company-wide and are deeply embedded in the company culture.

Originally Posted by Captain Fucking Bleedgreen

I realize it's a discussion board and everything (outside of your posts) is posted anyonmously, but defending hateful and derogatory posts as a counterweight to lying at ERAC is reaching a bit. I don't have a problem with the posts themselves, I'm all about free speech, but you can't seriously justify the hateful intent by citing it as a "counterweight" to ERAC.

I try to maintain a tone here of being truthful, lawful, and civil (although I'll agree I sometimes get lured away from that last one), and I don't want hateful comments here. I was only stating that if it seems that people here are biased against Enterprise, it might be because the only allowed communications are Enterprise are biased towards Enterprise.

Originally Posted by Captain Fucking Bleedgreen

I'd love to see more on this from Hertz, what their occupancy goals are. I'd assume their goals are hovering around 90%. I agree with reality that they don't because they can't.

I'm confident it's "won't", not "can't", because they don't want to piss off their customers.

Originally Posted by Captain Fucking Bleedgreen

I'd rather see you touting an overhaul of business practices that lead to better service and not focusing solely on lower occupancy, but that's just my own preference.

Me too, although I feel the obsession with occupancy is what leads to many of the problems.

Originally Posted by Captain Fucking Bleedgreen

I think there is a lot to be gleaned from your site, but leveraging it to lower profits isn't as lofty an aspiration as learning from it and adjusting business practices (including, but not limited to, fleet mix and availability).

My only goal is to get them to change their ways, but since everyone here points out so consistently that they're only driven by profits and that they're not going to change unless these practices start costing them more money, I'm hoping that by warning their customers away from them they'll find these practices too expensive to continue.

Originally Posted by Captain Fucking Bleedgreen

Thought I was going to get a compliment there for a second, then you veered off into generalizing again, then you cited what matters most to me: I don't come here and post to represent ERAC. I post what I think, that is not representative of ERAC management as a whole. I do think we have work to do, I've said that repetitively, but I also think that 76 - 80% global ESQi as of late is a pretty good measure of what we're doing RIGHT which relatively few discuss here.

I agree that you only represent yourself here, and by the way I must compliment you again on being both a current employee and valuable active participant. I also agree that the high global ESQi numbers are impressive and are an argument against the larger arguments I make here (although I still have some questions about the accuracy of ESQi measurements).

Originally Posted by Captain Fucking Bleedgreen

I'm going to give you a compliment without veering off: You're not scared to debate anything, even if it means potentially pushing away posters. I respect the fact that you're willing to take risks like that and don't hide behind the board to debate the finer points for you.

Thank you for this. I've been more active on the board lately mostly because work has eased up a bit.

I come from a science and engineering culture, where arguments are really collaborative efforts to learn and to get to a closer approximation of the truth. It's been a real eye-opener for me to argue with people who come to such discussions with what appears to me to be different goals, such as persuasion or "winning", and where being truthful is just one of many possible tools at one's disposal. This certainly seems to be the culture at Enterprise. I think business people and technical people have long clashed due to these differences in culture. In the high-tech world, the "marketroids" and the "geeks" are always going at it.