[Captain Fucking Bleedgreen]

Originally Posted by FailingEnterpriseAdmin

And whenever Enterprise gets accused of this, they immediately start blowing smoke with all sorts of excuses like "Sometimes customers keep cars longer than they said they would", always trying to divert blame to some random event rather than to the fact that they're trying to raise occupancy. It's a very effective strategy until somebody really starts to hold their feet to the fire.

That felt like an implication that I'm trying to bob and weave which is not the case, I just don't have the exact percentage you're asking for. I know we strive for high occupancy rates and I think when you hit 90% it gets harder to provide quality customer service and honor last minute rentals from bodyshops as well as reservations etc. What's your assessment of reasonable occupancy rates and justification for them?

I'm interested in profitability. Customer service is important because repeat business will only lead to higher profits, which leads to my end goal: job stability. You start cutting into profits and companies start cutting employees. Employees have a vested interest in the form of profit sharing, promotions and job security.

Show me any other car rental company who has anywhere near as many complaints that Enterprise does. In fact, I'll bet that over 95% of all Internet car rental complaints are directed at Enterprise.

Show me another rental company with a complaint site administrator who is willing funnel an equivalent amount of energy and funding into the site and you'll find it. Regardless of how you downplay the background work of this site, it is time-consuming to read and respond to as many of the posts as you do and maintain and constantly try to improve it, you're driven by feeling personally wronged which leads you to relentlessly refine this site.

Weren't you the guy who not too long ago was bashing me by falsely claiming that I was "always bragging" about my education? I guess it's OK if you mention it, though.

I don't think you have to mention it, it's evident from some of your posts. All that should matter to this discussion board is if you can contribute with a rational train of thought, not whether anyone has earned a master's. Posters may have visceral reactions when they feel condescended to; it takes a strong intellect to breakdown a complicated issue to easily understood terms without appearing as if you're pandering to the ignorant.