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Originally Posted by FailingEnterpriseAdmin  Oh, really? What's his new title and area? If this is true, Enterprise has truly lost their moral compass. |
I just read your note to Steve Weidner. Of course this type of training got him promoted. I worked at the GP01 airport office for about a year. Since it can be a bit tougher to build rapport with a customer that walks through the door instead of being picked up, we were trained on the following tactics.
1. Hi there, that's a very nice(watch, suit, laptop, etc...). Don't you think you should be driving something a little nicer than an escort?
Customer Objection: But my reservation was for a standard size car.
Response: Yes sir and the four door escort is a standard size, the two door is the compact.
2. They're just cleaning your neon up right now, but I do have this nice Camry ready to go.
Customer Objection:I really don't want to pay anymore.
No problem, why don't you take the Camry now, and switch into the Neon later today. If you keep the Camry, it's only $5.00 per day.
I could go on like this for hours, but I have a great job now and I should get back to it.