Ok, then that would explain why you are on the site too. You obviously can't read. She never said a bad word about the mgr at 3850. Just that the performance had continued to decline, which I believe is true. 3850 is a crap hole of a branch. It's in a crappy neighborhood, has crappy customers, and the cars get the crap beat out of them. I personally never called 3850 for cars because I knew I would get a bum car. It wasn't her fault or the person before her and so on..... 3850 will most likely never perform. Bad debt will always be high, esqi will always suck for the most part. It's like they say in real estate, "location, location, location."