Originally Posted by Unregistered

I hear your pain. I guess I'm lucky because the branch I am at is very well run. What it all boils down to is management. At my branch, my BM works hard, is there everyday at 730...NOONE is allowed to work more than 50 hours a week. And we do say no to customers - we are out of there at 6pm on the dot (give or take 10 minutes) almost everyday. If a customer calls at 555 and wants a p/up we kindly inform them that we close in 10 minutes and that it is not possible.

Its all in how you run the business. If you have a bunch of NRES made for 545, call them and tell them that they need to come in earlier. If you don't have any cars - plan ahead and call your customers, be honest. We don't sell chocolate bars here...cars are not always on the shelf in great variety for the taking.

My branch has one of the highest ESQis in the group and its all due to good management and a good team. It is possible but if you are at a branch that isnt all it should than a. transfer or b. quit