I actually worked at the airport office in San Antonio for 6 months. Cars, contracts or keys were lost on a daily basis. The place was a zoo; nobody knew where anyone was or when the next car would turn in. We had more complaints about that office than any other office in the area. The phones never stopped ringing, the computers always crashed, and there was always 2 or more customers in the branch "waiting for their reserved car". I would say this made more than a few customers blow their stack and chew us up one leg and down the other. This led to a high turnover of employees due to the constant stress of no cars and many reservations.

I left in the middle of an endless frustrating Summer afternoon while I was writing up a ticket. I told the customer and the others in the office that I was going out "to check on the progress of the rental" getting prepped. Instead, I jumped in my car and never looked back. I figured that getting sworn & yelled at for something beyond my control was not in my job description.

I found a job three weeks later. Never look back.