Quote:
Originally Posted by Unregistered  Very true. But the point of the matter is, is that the customer is responsible for the car no matter what happens to it. |
Maybe I'm mistaken, but it seems to me her main point is the damage was already present when she took posession of the vehicle, whether caused by hail or not. And that the employee shrugged off that damage as normal wear and tear, as if the criteria denoting chargable damage changes somewhere between check out and check in.