You are both wrong and that is why you are stuck at the point that you are in. You simply don't understand sales. It is a 4step process. If you use that 4 step process in your dealings with customers and employees then you will be very successful. You should try it, you might have ESQI, Profit, and more importantly knowledgeable employees. A good sales person will go outside and find out why that particular customer always says no, and will convince them to say yes. A bad sales person, like yourselves, will simply assume they always say no and leave it at that. Do you understand the difference. Try learning a new approach, don't hate a proven system. The Taylor Family built a $14Billion Net Worth on a Great Premise, just follow it and you will do very well.