Check out this YouTube. This ERAC employee is extremely, extremely patient. How many of you would have hung up on this guy and/or told him to 'F' off. I would have hung up after about 2 minutes, but this guy held out for nine.

Is this real or is it ERAC training tape? You be the judge.

http://www.youtube.com/watch?v=q5vOIW3_5cw