WOW! If that IS true, I would think that's a HUGE deal to Corporate Management. I left about 6 months ago, and at the time, the corporate folks were patting their collective backs about reaching 80 ESQi as a company average across all daily rental units.

Historically, ESQi has climbed, but typically at a pretty slow pace. Because of the large numbers of surveys across the country that are conducted each day, the overall corporate number shouldn't change all that much in a short period of time. Individual branches, areas, and even cities can swing rather wildly at times due to fluctuations in demand or personnel cycles, but nationally you should NEVER see a drop of 3 points.

I expect the reaction would be the same as for just about any other problem ERAC encounters - fire, fire, fire, and fire some more. Maybe that's why I've been hearing of so many ERAC terminations locally...hmmmmmm...