Originally Posted by erac_whore  Sigh...
At risk of being further "educated" by FailingAdmin, I will again respond...
At the airport: We are still learning this market's demands. We are new at the airport thing, so sometimes we piss off the "road warriors". All the same, we have found that most customers don't mind being asked how their flight was?, would they like a nicer car?, would they like to not have to be responsible for the car if they wreck it?, etc. We are working on streamlining the process for the more jaded regular business traveller. Here's your economy car, sir. Hope you like the Kia Rio. It's sure to impress your clients... The damage report process still remains the same as our home city branches, and you will still have to cough up your deductible, and suffer raised rates from your insurance company, but aren't you glad we didn't slow you down when you picked up the car with any irritating sales pitch about our damage waiver? Aren't you just thrilled you didn't pay $14.99/day for two days when you tagged that deer and caused $3500 worth of damage to the rental car? Aren't you so much more happy with having to have a claim filed with your insurance company? Don't you just love paying your $250, $500, or even $1000 dedutible to repair our car? Hey, we are, too. We're just glad we asked you which insurance company you have so we know where to send the bill and how much your deductible is so we know how much to slap your credt card for... Have a GREAT flight back home, sir...
At your regular branch: I'm sorry, but due to certain legal liabilities, I will need to at least see your driver's license. For all I know, you got a DUI last night, and no longer have a license at all. I don't want to lose my job, and ERAC doesn't want to be sued for negligent entrustment when you slam our car into a schoolbus full of children for your third DUI in eight days. Yes, we know you, but do we really? Yes, we want you as a happy customer, but if the onerous task of pulling out your license and credit card is too much for you... well, sorry. We especially enjoy it when you go off all over the new guy, who, on his second day in the branch, dares to ask you for ID and the credit card, like he was trained to do... He'll be logging onto this site and spilling his guts any day now. Thanks, pal.
As to your corporate rates being "higher" than retail: Your corporate rates are guaranteed to be the same, year-round. This means that a SUV will cost you $60/day (or whatever), no matter what. Yeah, sometimes the retail rates might be 49.99 and you are still paying $60. The standard-sized car cost you $36/day (or whatever), and the retail rates might be $29.95 today. Are you being ripped off? Well, I guess it depends... In the winter, when SUV's are going for $129/day or higher, you still pay $60. In the summer months, when economy cars begin at $54.99, you still pay $36 for the mid-size. What a rip-off!
If you would like, you can call your corporate account representative, and have you account rates changed to a 10% discount off of the retail rates, year-round. Just don't squeal when the SUV you want to rent during the winter months costs you $98/day (or more) or the full-size car in the summer costs $ 67.00/day (again, or more...). As far as I am concerned, if I were running a company with regular rental needs, I would rather just know what a given car would cost every time, so I could budget for it... Your business may be different....
erac_whore |