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Originally Posted by Unregistered  I rent cars quite often, about 20 times a year and have no real preference to the company I rent from. However, my recent dealings with ERAC led me to this site and this post. How can a company make a reservation and not have A CAR let alone the class of car I reserved? And to top it off, the female at the counter with zero personality and compassion gets uppity with not only myself, but everyone else in line! This was a not an airport location and I made the reservation 3 weeks in advance. I realize one pissed off person doesn't mean a whole lot, but when you piss off one it becomes many due to word of mouth. After viewing these posts, if 25% of what is said on here is true, how can ERAC survive? |
it survives because for the most part, ERAC gets the job done.
the customer get's a car.
of course not everybody will be happy, and eggs get broken...hence, not every cs is gonna be happy, like yourself.
and ease off the poor gal bustin her ass while peeps like you are getting pissy and indigant. it is by no means her fault, the company likes to run "tight"
i.e having high occupancy. it's how they make money, which by the way is always been in the black, for it's mutli-year existence...her personality and compassion has been crushed by the ERAC system and how it churns and burns its employees.
think about the little people big man