[Enter-tHE-Pyramid-Scheme!]

I think Stephen still works for ERAC and he is trying to help the company out.

You have to understand that Stephen was kind of right in saying for them to move the car. But the last ERAC representative probably missed the damage for the same reason you did or they knew that car had damage. You see if the branch can charge you for it, then the branch manager wont have to pay for it out of his commissions. It has been done before to know that a car has damage and for the representative to miss it altogether, when you come back they find the damage and can do a DX rather than an OX so they can charge you for it.

Here are some ways to get around that. In the future like Stephen said get the damage waiver and then if something happens you are covered and you can pin it on Enterprise. If nothing happens you act surprised when they add up your charges and say you didn’t want that and you were misguided in the presentation of the damage waiver. You specifically told them you didn’t want it and they said sign here. So you did. You then make a big scene in the office and complain about the customer service and ask for the main # to complain. What you have to understand is they have an ESQI survey to rate their customer service and they get over stimulated with that number you bitch and moan and you can part the sea. And your DW is wiped clean.