[Sucks-To-Be-You]

Originally Posted by CustomerX

It definitely does boil down to an issue of my word (and my wife's) against theirs, but I know from speaking to the branch manager that she still has not asked around the office about the missing items. She doesn't think the number of people who dealt with the car between me dropping it off and her checking it is important.

It gives me the feeling that she knows the policy and that she has no responsibility to me, so "why bother". This is in sharp contrast to how helpful she's been up to this point.

I resisted being hasty like the woman in your story until I checked my belongings (a suitcase) and verified with my wife my memory of putting these things in the glove box. I am 100% certain now that they were in there and I regret not being more untrusting and protective by nature to have avoided this whole ordeal.

Originally, I didn't want to risk making my posting sound cliche so I didn't list what the items were on purpose. They are personal belongings of sentimental value, particularly related to my ailing Grandmother in another country.

Anyway, thanks for the feedback.

((SEE IMAGE))