[Sucks-To-Be-You]

Originally Posted by CustomerX

Hi,

I need some advice on how I should proceed with the following problem...

I rented a car from Enterprise for a month, but the car developed a problem so I had to take it back to switch it up. About 20 minutes after getting the new car, I remembered I had left some things in the glove compartment. I called them and told them I was on my way back to get the items.

I got there only to have them tell me the items were not in the car and that they couldn't help me. Apparently, they had already re-rented the vehicle just after those 20 minutes and the store manager had not seen anything in the glove compartment. This is strange as there weren't any customers in the store when I left, and of course, I took the car back for the reason that it wasn't operating properly so how could they re-rent it?

Regardless, it's simply not possible that these items were not in the car as I put them in the glove box that morning and the next place I went to was their storefront. I'd doubt myself on this except my wife was in the car and witnessed the event only 3 hours before we went to there. There is absolutely no doubt now that these items were in the car.

That being established. After 3 phone calls to the store manager to request that she look pretty hard again for these items (worth about $450), she became dismissive and told me she had already looked in the empty glove box. I requested she ask the car prep people or the person who drove it down to them, but she didn't respond.

So, in the collective expertise of this forum, what's my best option here? If I complain up the org chart would it result in anything? Where should I start? I would ideally like to get my items back, but failing that, be reimbursed.

Please help, thank you

i feel sorry for you..

wait a min, no i don't




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