Quote:
Originally Posted by CustomerX  It definitely does boil down to an issue of my word (and my wife's) against theirs, but I know from speaking to the branch manager that she still has not asked around the office about the missing items. She doesn't think the number of people who dealt with the car between me dropping it off and her checking it is important.
It gives me the feeling that she knows the policy and that she has no responsibility to me, so "why bother". This is in sharp contrast to how helpful she's been up to this point.
I resisted being hasty like the woman in your story until I checked my belongings (a suitcase) and verified with my wife my memory of putting these things in the glove box. I am 100% certain now that they were in there and I regret not being more untrusting and protective by nature to have avoided this whole ordeal.
Originally, I didn't want to risk making my posting sound cliche so I didn't list what the items were on purpose. They are personal belongings of sentimental value, particularly related to my ailing Grandmother in another country.
Anyway, thanks for the feedback. |
Yeah unfortunately the attitude usually is "too bad you left it" but every once in a while you will get a manager who tries to find the stuff for you. I wish I could tell you more but the office will probaly not help you out. If you have any proof then it will be a different story but until then you are going to be short on this one.