I spoke with someone who still works for Enterprise in my old region and he told me that 3/4 of the AM's and BM's don't qualify for promotions because their ESQi scores make them ineligible. I think ESQi is kind of a sham anyway. If customer's want something for free they can always make something up during the ESQi call and get it. The ESQi at my branch was usually in the high 80's to low 90's and there would always be the one or two customers who didn't like one thing or another. Anyway my point is that ESQi is dropping but probably due to staffing. I along with 3 other people left this week.