Quote:
Originally Posted by Unregistered  Here is the exact email sent out by Uncle Andy:
"This past February we hit 80 percent ESQi in Daily Rental, which means
80 percent of our customers were "completely satisfied" with their
rental experiences for that month. It was the first time we achieved this
milestone in our history. However, since February we have seen our
ESQi trend downward to 76 percent in July.
It's no secret Enterprise has experienced a great deal of success over
the past 50 years, but it took a long time to earn our position as the
industry leader, a fact I know we are all proud to say. We earned this
spot because of one thing - we strive to provide "top box" customer
service with each and every customer interaction. Simply put, we are a
customer service company that happens to rent cars.
Customers seek out and stay with Enterprise because of the courteous,
personalized service you provide them every day. This standard of
excellence and the idea of treating our customers and partners like family is
what fuels our success and creates opportunities for all of you.
I know the summer months can be an incredibly busy and difficult time
to maintain this edge, but let's start this new fiscal year by elevating
our customer service to the world-class level we and our customers are
accustomed to. That's what Enterprise is all about.
Once again, thank you for all you do.
Andy" |
Again, this shows just how out of touch corporate is with the people on the front lines. "Simply put, we are a customer service company that happens to rent cars", give me a break. That's like the devil saying hell is just a wee bit warm. What garbage.