 Re: Question for ?????
I'm not so sure about "most companies focusing on great customer service". I find that I get mediocre service at best in most places. I'm constantly surrounded by people who must feel it's an absolute chore to do the job they're paid to do, which is service me, the customer. They'll will mumble when they speak to you, not look you in the eye, and give you a condesending attitude in general. Although, working at ERAC it seemed like I dealt with alot of people who just weren't reasonable. I'm not sure if it's because they weren't bright, had unreasonable expectations from the get go, or just enjoyed being able to "talk down" to someone. Probably a combination of all. |