Customers don't come here that often because normal people that have a bad experience chalk it up to bad service and move on. They generally don't search out an outlet to voice their concerns. Most normal people just don't care. They have better thigns to do with their time than to dwell on a bad experience. Ex and current employees care because they lived enterprise from the other side of the counter.

And the other poster brings up a good point. How come you speculate like crazy about how your site is impacting a company, but you cannot speculate on something that is pretty damn obvious?