Quote:
| Originally Posted by FailingEnterpriseAdmin What "customer service address on the Enterprise web site"? There's a web form, but no telephone number, mailing address, fax number, nor e-mail address. Check out our newly updated page on "Enterprise Rent-A-Car Customer Service".
Admin |
Admin, yes I am talking about the customer service web form on the website. Every morning I see the Regional VP's secretary going through complaints and distributing them to the regional and area managers. They are expected to call on every single one and report back to the RVP with what steps they took to resolve the problem. This isn't a rumor. I've seen it first hand. Have you ever tried to go this route?