my group never allowed us to simply "rub" a credit card -- I worked 5 years fro ERAC and was BM -- I trained my people to never rub a cc -- if it would not swipe, you did not accept it, period

why?

anyone who's ever received a chargeback will tell you, if you only took a rub of the cc, then you're toast, and you're more than likely going to have to pay that chargeback -- it's all about liability, and the smart BM's reduce theirs as much as possible

you were probably an ass, and the employee told you to step -- I did that a few times myself -- It was MY branch, I was the manager, I paid rent up in there and NOBODY else -- I was not trying to leave myself open for any chargeback, that would com eoff my O.P.

you have no recourse, ERAC can refuse service to anyone