The day after thanksgiving when we closed at 3 instead of 5:30 a customer had a 3:00 rez for a minivan. We called her to confirm that she would still need the van cuz we had to gain it from another branch and we reminded her that we close at 3 then she blew up at me saying that she thought she had til 5:30 to pick up the car. When she came in she was like, "now you can't honestly tell me that customers don't come in at 4:30 for their 3:00 reservations." I explained to her that most customers usually come in within 15 minutes of their reservation if not we consider it a no show. She yelled at me some more and I said, "if you have 7:00 reservations at a restaurant, will they still seat you at 8:30?"