You're not far off.

Haley is very clever at trying to appear "honest" and "likable" and "average" but at her core she is incredibly shrewd, dishonest, and willing to cut corners no matter what may happen.

This is why she's great for ERAC.

I was one of the few Enterprise employees who didn't "hold" contracts until 2pm. I would routinely get informally disciplined for that.

And Adam - ha - did u interupt his golf game? or his sleeping? or his fourth lunch of the day?

What bothered me most about Adam is that he lacks any type of personality whatsoever. He just kinda is a floating blob from office to office. He can't lead. He never seems to know anything. I'm shocked he's still an area manager. I know he felt burnt when Pete came in from Seattle and took the regional rental job.

Enterprise, particularly in this area, has every advantage in the world - lower costs(especially 5194 prior to the move), state farm, MU, the state, Stephen's College, tons of body shops and dealerships, and virtually zero competition. Avis holds cars for long periods of time, and really only owns the long distance drive market. Hertz has been virtually non-existent for years. Joe Machens runs their service as a way to avoid putting their customers through the Enterprise Experience. Machens really doesn't compete for any other business.

But, 5194 an 519r with a lesser extent 519k and 5196 constantly suffocate each other's ability to grow. Holding contracts, passing off dangerous/damaged cars, competing for the same corporate clients, etc etc. It's all because Adam has no leadership skills.

I think it's real interesting that both Murad and Haley are area managers now as I was very familiar with both their operations in Columbia - Haley(5194) and Murad(519r).

Murad,when I knew him, was a straight shooter. He got caught up in a lot of the nonsense too, but he didn't lie. At least never to me.