All due respect, but I take extreme issue with this comment. I used to work for ECRAP as a Branch Manager and am very glad I am now gone.

In no way should BM's be considered "upper" management. As a BM you are actually just the lowest level of employee with any real responsibility. This means all the crap lands right in your lap since there is nowhere else to push it once it gets to you. Most BM's are not given anything approaching real authority over decisions - yet they're expected to produce results. Therefore, they certainly could not be deemed criminals.

The way ECRAP treats employees is a tragedy, but in most states, legal. Don't place blame with BM's that belongs with GM's / RVPs / The Taylors, etc.