"California businessman ????? ??????? may be the ultimate disgruntled customer. ??????? says Enterprise failed to provide on 10 of 15 occasions a full-size car he had reserved, so in 2003 he established a website, failingenterprise.com, that he says has posted thousands of complaints from the public about the company. He accuses Enterprise branches of too few cars available for customers with reservations and renting cars with almost-empty gas tanks.

Enterprise spokeswoman Christy Conrad says the overwhelming number of postings are anonymous, so it's difficult to judge their credibility.

Taylor says ???????'s rental experiences are "definitely not the norm and definitely not acceptable at Enterprise." He says local offices do not operate with too few vehicles and it is not company policy to provide cars with nearly empty gas tanks. Renting a car with a quarter tank or less is unacceptable, he says."

Thousands of complaints? You're kidding right? When was the last true customer complaint posted on this site?