Originally Posted by Unregistered

We have had a long-standing, pleasant relationship with Erac. In fact, before this week, I would have doubted the truthfulness of the posts on this forum (sorry.)

Last weekend, we rented a car from Erac for the weekend. The next morning, we receive a call from the manager that they found a "small dent" on the roof. I calmly gathered my camera and a notebook and headed down to the office. No dent found. I crouch down, look from all sides, stand on my tip-toes...no dent.

I ask the manager to find the dent for me. He can't find it at first. Then he says "well, if you look at it kinda from an angle, well...it's not so obvious in this light..."

I explain to the manager that he can't possibly plan to hold me responsible for a dent that he cant even find without crouching at a certain angle. (And, by the way I STILL can't find the dent.) He says, "well, it's there...you can dispute it with your insurance company if you wish."

After much back and forth, he agrees to discuss the case with his adjuster to see if they'll pursue it. He did finally agree that "it didn't look so bad looking at it this time." He said the adjuster would call me at 8:30 -- and as of 2:00 no word.

I took digital pictures, refused to sign anything, and took notes of the entire situation. Some of the stories on this forum have me worried...any other advice? Thanks in advance!