Originally Posted by Unregistered

I was in an accident and had to rent a car from Enterprise (I filed a claim through the other person's insurance since he was at fault). I had the car for over a month and when it was returned there was a scratch on the car. It must have been a small scratch because both myself and my husband never saw it. The ERAC employee pointed it out to my husband when he returned the car and told him to go inside and pay $100. My husband refused and left, thinking the insurance would cover it. Needless to say we received a bill in the mail from ERAC for $600. $500 to repair the scratch and $100 in administrative fees. Now, I admit I am responsible for the damages done to the car but what I am upset about is the excessive charge. I also think it's a little too convenient that the damage is exactly $500 (everyone's deductible). And after reading some of the threads here, it seems like they do a blanket charge of $500 for any damage because they know if they charge more insurance companies will have to be involved. Do I have any other options? Or am I at their mercy?