Originally Posted by glad2bgone

how deep & how long was the scratch??? was it thru the paint? i'd complain...be sure to ask for the area manager's name & cell number & call him too. tell them that you will pay an attorney before you will pay them...i ALWAYS LOVED that one. they are typically too busy with cash renters that have misplaced their cars to report this on your credit. by the way...if your husband wasn't listed on the contract to drive...don't bother letting him make the call for you. that was always another of my favorites..."Sir, if you are not listed on the contract...I can't speak to you about this matter." Just be REALLY LOUD with whoever you talk to...they'll appreciate it in the long run!!