I worked in C2 a few years ago, and immediately after leaving out of frustration, took a job as a manager of a Budget for a short while. Pretty much the same shit. One thing I found interesting was for a walk-up cst, since the agents were commissioned, essentially they would quote whatever they wanted. When I got there they'd be jacking a guy for $65 for a CCAR and people would take it. Problem was, they'd let him walk if he turned it down. A little different then ERAC where we'd "pray" the guy would take the $25/day car so we could tighten up. In retrospect, we could have done the same at ERAC, but we were so conditioned to quote off the AA0910 screen and afraid of seeing a CCAR above $37.99/day.

I modified the two systems:
A piece of advice, treat it like a car salesman would. For a walk-up cst, jack him for the most outrageous rate going. If he starts to walk, get creative and try something like asking him if he's ever rented before. If he says no, drop the rate to $55/day and tell him its a discount for a first time cst. If he says he has rented before, drop the rate to $55/day and tell him its a discount for being a loyal cst. If it looks like he's going to walk again, then get creative and drop it again. Like ERAC always said -just get him in a car. I just wouldn't go below whatever your set rate is, be it AA0910 or whatever. Treat it just like a car sale. You know the car salesman doesn't want you to walk and will always go lower until he reaches his breakeven. Worked for us, and definitely a way to get your OP up. I mean it's not a far stretch, you shove dub down people's throats and lie about your shortcomings, so you're already a slime ball.