When I first contacted the Dulles office, I was very cordial and really did feel concerned about putting someone out. I wasn't placing blame, as it's been so eloquently put here, I was the dumbass who forgot their wallet.

This is the exact conversation...

Enterprise: "EnterpriserentacarIAD"

Me: "Hi, we returned a black Lucern yesterday and I forgot my wallet in the center console and I was wondering if anyone had turned it in or if you could check the console for me?"

Enterprise: "Hold please"

Me: while on hold I was thinking that she would need my contract number or something in order to determine what car I was in so I collected all of that so I would be ready when she came back.

Enterprise: "There were no items left in the vehicle"

Me: "Oh, you already checked?"

Enterprise: She was now having a conversation with another employee (not related to my call) and apparently didn't hear my question.

Me: "Is there any way you could check the center console, my name is ****** and m [interrupted]"

Enterprise: "Sir, I just checked the car and there were no items in there. If something is turned in we will call you."

I gave her my contract number and name and made sure she had my correct phone number but never heard back. I called a few days later and talked to someone else who was very nice but told me that the car was no longer on the lot and that no wallet fitting that description had been returned.

I've got to be honest with you, reliving that conversation now, I'm amazed that I wasn't a total asshole. When you KNOW that you forgot something and you know EXACTLY where you forgot it and you know that the person you're talking to could give a shit, it becomes very frustrating, especially when you're 3000 miles away. It's a helpless feeling. She said she searched the car but she didn't even know who I was or what car I was in until the very end of our conversation. I realized this after the fact and didn't bother to call again, knowing that I would receive the same response.

I am not an irate person, never have been. Even when told that I should "get fucked", or that I "look like a bitch, act like a bitch", or am "a pussy" and "retarded"... all in one afternoon by people I was seeking advice and help from. I find it funny that someone who assumes to know me and my character suggests that I "get fucked" and in the same breath suggests that I am irate.