People at ERAC start out just like you and me. The difference is in time people get worn out from the constant abuse. ERAC doesn't hire angry people. ERAC's "system" turns people angry.

And this is usually due to employees waiving the magic ESQi wand in hopes everything will just "go away" instead of addressing the concern in an intelligent and mature manner, while always trying to give the customer the benefit of the doubt. Having a "YES" mentality is crucial, but not at all cost. The pendulum has swung so far to the left, that employees are afraid to say NO because they know their BRM, ARM won't back them up. This fosters a "Then, who gives a fuck" attitude. As a result, customers walk all over you, you feel like shit and worthless, and you turn bitter and are miserable.

This is bigger then just your group. Hence why every branch bitches about the same (usually legitimate) things. Andy Taylor is fully aware of what goes on. He is directly responsible for his employees and the bullshit they ensure as a result of his operations style. I just hope we can enlighten some people who are in the "green haze" but haven't inhaled yet or those who have sobered up.