I can also give you some advice that always works if you are willing to do it: bitch. Bitch, bitch, bitch. First bitch to the Branch Manager (who is probably some 25 year old who spouts preprogrammed responses) but he probably won't help. Next the Area Manager and if he doesn't help (there's a good chance he won't), then go to the Regional Vice President. The buck usually stops with the RVP because the last thing the RVP wants is you going over him to the group president or even the Taylors in St. Louis. One word of advice thought, everyone you talk to will do everything they can for you not to contact their superiors.