Anyone who works for Enterprise knows that they are number one in customer service because it is so easy to fudge the data. It is the easiest thing in the world to do. You just wait to close the ticket until the customer you know is dissatisfied has left, change their phone number in RALPH/ECARS 2.0, and then close it out. That way the only numbers that the survey can contact are the customers you know are happy. When surveying the changed numbers, all they get is the wrong number and therefore do not get the data. I did it all the time when I worked at that god awful nightmare of a corporation.