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Originally Posted by Unregistered  You are sick. You're trying to get people fired aren't you? I know 2 people who got fired over that. Anytime customer info is changed information it is sent to headquarters so they can monitor it. They look for discrepancies and if a certain branch is doing that too often. That is why they teach you to put it in the notes if you change any renter info, ie name, phone number, address, etc. Besides, that would only work for ESQI. Outside companies such as JD Power don't use that information to rank companies for customer service. That's why they are called "independent" companies. |
You don't genuinely think that there is someone checking every contract against the data entered on RALPH? As for JD Power - those surveys only cover airport branches...how many times?