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Originally Posted by Unregistered  They don't check every contract against RALPH because they don't have to. The computer records whenever customer info is changed. If that is done five times a day at a branch, then St. Louis knows what they are doing. Why else would someone change a customers phone number or name that many times a day? Second of all, yes they only cover airport branches. Airport branches are the least efficiently run of all ERAC branches as they are a new part of the business. The fact that they crush Hertz and other companies (where airport branches are their bread and butter), just shows how well ERAC does and customer service. Fine, we get it. You didn't like working at ERAC. Most people don't. However, to say that ERAC doesn't provide excellent customer service is just being bitter. |
Now I never said that - I said that JD Power is limited to airports. Customer information is easy to change, especially phone numbers.
I had consistently high ESQI scores, well above corporate average. However I know for a fact that some area managers encouraged particular customer details to be changed. Don't deny it doesn't go on because that would make you a liar.