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Originally Posted by Tim O' Tei  Now I never said that - I said that JD Power is limited to airports. Customer information is easy to change, especially phone numbers.
I had consistently high ESQI scores, well above corporate average. However I know for a fact that some area managers encouraged particular customer details to be changed. Don't deny it doesn't go on because that would make you a liar. |
I don't deny that it has never gone on. I know this because two branch managers at branches with above average IPC were fired for that reason so don't say Enterprise condones it or doesn't look for it