 Re: Clean Cars
Although no longer prepping (now fleet manager), I have done literally thousands of vehicle cleanings over the years for the company I work for. During this time I've been the sole prep for a 100+ vehicle fleet, and with many rentals being one or two days only, this results in a high and constant rate of returns. In addition, I spend a considerable amount of time on the road shuttling customers, retrieving dropped vehicles, etc.....with no one in the wash bay picking up the slack. I had 10-15 minutes TOPS to clean these cars inside and out, often not even that long. Bookings so tight that new customers were already waiting in the office when their reserved vehicles were returned dirty with no gas. Oh, did I mention I was also responsible for fueling them before they went back out?
The point is, these customers have to realize the tremendous amount of stress rental employees are forced to work under, including the prep. While most people take the better part of a Saturday afternoon to clean one vehicle, these same customers expect their rental to look like it's come from a two hour detailing....and have it ready and full of gas before the ink's dry on the contract. And hand drying each one??? You've got to be out of your effing mind.  |