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| Originally Posted by Unregistered It kills me that this site was created...basically because a few reservations weren't honored. To you arse-hole ex-employees that come on here and bitch about dealing with pissed off customers all day...don't you realize that admin is that very guy? He's the reason you hated going to work every day.
Here's a shocker for all you non-business minded folks....and I'm still amazed admin doesn't get this....you can't run a rental car company (or ANY rental company for that matter) and have 50% of your inventory producing revenue at any given time and expect to stay in business. I don't care if your Hertz, Avis, Enterprise, Uhaul, or Rent-A-Wreck. Inventory costs money, facilities cost money, people cost money. If you don't rent your inventory to produce revenue...you have no profit. And yes, I'm dumbing it down for you.
If any given rental agency was able to honor every single reservation, every single car class, every single time they would need an exhorbitant amount of inventory on hand....and would be renting it about 50% of the time. Do you think a hotel could stay in busines with 50% occupancy all the time? Same idea. We have to be able to work around that to make it work. Have some common sense. |
No moron, it's customers like Melony LaRue that we all hated. Customers like Admin I hated facing because we were 100% in the wrong and the customer was right. "Book don't look" was a common phrase said to me by my Area and Branch manager. Enterpises' logic is to get the customer in the door and for us to "sell them" into why a F-150 or a Dodge Ram is just as good as the compact car they reserved.