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| Originally Posted by Unregistered It kills me that this site was created...basically because a few reservations weren't honored. To you arse-hole ex-employees that come on here and bitch about dealing with pissed off customers all day...don't you realize that admin is that very guy? He's the reason you hated going to work every day.
Here's a shocker for all you non-business minded folks....and I'm still amazed admin doesn't get this....you can't run a rental car company (or ANY rental company for that matter) and have 50% of your inventory producing revenue at any given time and expect to stay in business. I don't care if your Hertz, Avis, Enterprise, Uhaul, or Rent-A-Wreck. Inventory costs money, facilities cost money, people cost money. If you don't rent your inventory to produce revenue...you have no profit. And yes, I'm dumbing it down for you.
If any given rental agency was able to honor every single reservation, every single car class, every single time they would need an exhorbitant amount of inventory on hand....and would be renting it about 50% of the time. Do you think a hotel could stay in busines with 50% occupancy all the time? Same idea. We have to be able to work around that to make it work. Have some common sense. |
This attitude amazes me. Basically, you're saying that of course you don't honor reservations because that would cost too much. But you also continue to offer reservations because that's what brings the customers in. You're intentionally pulling a bait-and-switch and now mocking your customers because they're too stupid to figure it out.
This is unethical, illegal, and precisely the way to earn a website like FailingEnterprise.com. I see we're engaged in a battle of ideas here, as to whether your customers will put up with being lied to and mocked for it. FailingEnterprise.com gets 8,000 page views per day, and traffic grows at 15% per month.
I'm enjoying this battle and my side gets stronger every month. Where do you think this is going?
Admin