Originally Posted by Proracer45

Liberty Lake, WA Location -

This Company has some serious problems. Just today I made a reservation for a pickup truck and I requested a ride over to the rental office. They said that they would be at my house at 12:30 p.m. and they would take me back to the rental office and fill out the paperwork. Well, I go to my house at the designated time and no one ever shows up. So, I give them a call and the gal said she is going to leave in 5 minutes. Another 30 minutes passes, and no one shows up.

I was on my lunch had to get back to my office. Upon my return I find that there is a voicemail that was left right at 12:30 from their office manager saying that no one could come over and that they decided to take my reserved pickup truck and use it somewhere else. WTF!

When I made the original reservation, the manager told me I needed to confirm the truck immediately or they could rent it to someone else very quickly. So I did, and when he quoted me a price of $ 100.00 per day for a Chevy Silverado, I said that I called a downtown location and for the exact same vehicle and same days they quoted me $ 79.00 per day. He said “oh, well I can match that since you already have a quoted price”. WTF!

Bottomline, someone else called that would pay more( $ 100.00) and probably for longer number of days and that is why they bumped my reservation.

I will NEVER do business with Enterprise in the future. I suggest others find some other place to rent a vehicle as well.