Quote:
| Originally Posted by FailingEnterpriseAdmin This attitude amazes me. Basically, you're saying that of course you don't honor reservations because that would cost too much. But you also continue to offer reservations because that's what brings the customers in. You're intentionally pulling a bait-and-switch and now mocking your customers because they're too stupid to figure it out.
This is unethical, illegal, and precisely the way to earn a website like FailingEnterprise.com. I see we're engaged in a battle of ideas here, as to whether your customers will put up with being lied to and mocked for it. FailingEnterprise.com gets 8,000 page views per day, and traffic grows at 15% per month.
I'm enjoying this battle and my side gets stronger every month. Where do you think this is going?
Admin |
What "attitude?" I'm just trying to educate your mind. Chances are, if you have a reservation, you're going to get a car. Maybe not the color or identical size you wanted but you're going to get a car. Do you think we would want to put a renter in a full size car for the price of an economy car? We do our best to honor reservations for the correct car size...but that is impossible. Simple as that, impossible. If you think it could be done better, please share. I know you probably have the most thought out and eloquent answer to that, but it's just not that simple or cut and dry.
Also, news flash FailingEnterprise Hero....it's not 8,000 customers visitiing this site. And what battle? Are you nuts? I'm worried for you, quite frankly.
Where do I think what's going...this web site? Seriously, or should I humor you? It's a site of pissed off ex-employees who didn't quite make it and/or current employees the company is probably trying to get rid of because they suck at their job....why would I be concerned about that?