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| Originally Posted by Unregistered What "attitude?" I'm just trying to educate your mind. Chances are, if you have a reservation, you're going to get a car. Maybe not the color or identical size you wanted but you're going to get a car. Do you think we would want to put a renter in a full size car for the price of an economy car? We do our best to honor reservations for the correct car size...but that is impossible. Simple as that, impossible. If you think it could be done better, please share. I know you probably have the most thought out and eloquent answer to that, but it's just not that simple or cut and dry. |
OK, then, I'll make it really simple for you. While I'm waiting for Enterprise to get it together, I've been renting at another national chain just blocks away. I've rented from them 45 times now in the past 18 months and they've had my car ready all 45 times. Ready, cleaned, fueled, out the door in 60 seconds.
If they can do it, why can't Enterprise?
I'm asking this seriously. Why can't Enterprise do this? The answer, of course, is that they don't want to, because it would reduce profits.
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| Originally Posted by Unregistered Also, news flash FailingEnterprise Hero |
Thanks!
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| Originally Posted by Unregistered ....it's not 8,000 customers visitiing this site. |
Yes, I said "8,000 page views per day". Not visitors. And not all of them are customers.
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| Originally Posted by Unregistered And what battle? Are you nuts? I'm worried for you, quite frankly.
Where do I think what's going...this web site? Seriously, or should I humor you? It's a site of pissed off ex-employees who didn't quite make it and/or current employees the company is probably trying to get rid of because they suck at their job....why would I be concerned about that? |
OK, a few facts:
1. Traffic is high and keeps growing. Last month, the site had 9,200 unique IP addresses.
2. MSN Search, Google, and Yahoo refer over 200 people per day to the site.
3. From the discussion board messages, fan mail, and private messages I receive, it's clear that Enterprise is losing potential customers and potential employees because people can come to FailingEnterprise.com and get an independent opinion.
I think these are reasons to be concerned. If you don't, maybe you should reconsider your career in a service-oriented business.
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