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| Originally Posted by Unregistered 60 Seconds? Really? Forgive me if I don't believe you.
Enterprise doesn't do it because they can't and neither can this ficticious rental agency down the street....I'm sure. |
Yes, really. I'm at the highest level of their frequent renter program. I make my reservation on their web site and when I arrive, they greet me by name, hand me the contract and the keys and tell me the stall number. I get in, start it up, and drive off. Every time. The first time this happened I was just astonished that it could go so well. Getting customer service like this is addictive; you just keep wanting to go back for more, which sounds like a very enlightened management strategy. Enterprise, by contrast, always seemed to repel me, and then mock me for not getting the message.
And I wouldn't lie about it, because these messages are clearly from me and speaking the truth keeps me out of all sorts of legal trouble with Enterprise.
And lastly, on a site I built because someone kept lying to me, do you think I'd be dishonest to make a point?
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| Originally Posted by Unregistered You honestly think you're making that large of an impact? Honestly? You sad little man. |
Yes. Read the postings.
1. Candidates search the Internet after their first interview, find us here and then never go back.
2. Current employees hear about us, realize the problems are with Enterprise and not themselves, and quit.
3. Customers looking to rent find us and then decide never to rent from Enterprise again.
4. I'm getting contacted by lawyers who want my help on their class-action suits against Enterprise.
In a free market, losing customers and employees is a natural consequence of being incompetent, and we're just helping consumers and employees to communicate with each other. I maintain FailingEnterprise as a community service.
I understand that Enterprise has 60,000 employees, and 700,000 cars in the fleet, and, compared with such a large pool, our effect, as a percentage of total employees or customers, is still small, and it's spread out over a large firm, and if someone were looking to ignore us, that's as good a reason as any. But it's growing.
I think what's happening is that Enterprise management, except maybe for the very top, is pretending they haven't heard about us, because it's easier to stick your head in the sand and keep drawing a monthly commision check. Nobobdy wants to take any responsibility for this disaster. A year and a half ago, it was a tiny problem, and now it just keeps getting bigger. They're hoping if they ignore it, it will go away. When the CEO starts getting questions about it from his bankers or golf buddies, he'll decide to do something about it. Until then, I'm sure nobody wants to touch it.
I just want them to change their ways and get back to doing honest business.
And yes, we are having an effect.
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