ADMIN DOES NOT UNDERSTAND

[PTDRIVER]

MY MANAGER TELLS ME THAT YOUR INFORMATION ON STATISTICAL SAMPLING IS IN ERROR. EVERY CUSTOMER GETS A PHONE CALL. WE RECEIVE THOUSAND OF SURVEYS COMPLETED. INDUSTRY WIDE WE ARE THE LEADER IN THIS. YOU CAN'T QUESTION THE NUMBERS HERE. IF YOU CAN'T HACK, LEAVE!

PTDRIVER

[Branch$$$isaloser]

Originally Posted by PTDRIVER

MY MANAGER TELLS ME THAT YOUR INFORMATION ON STATISTICAL SAMPLING IS IN ERROR. EVERY CUSTOMER GETS A PHONE CALL. WE RECEIVE THOUSAND OF SURVEYS COMPLETED. INDUSTRY WIDE WE ARE THE LEADER IN THIS. YOU CAN'T QUESTION THE NUMBERS HERE. IF YOU CAN'T HACK, LEAVE!

PTDRIVER

OK, now I know you are full of shit. There is no way, no way in hell that every single customer gets a phone call. It is impossible and also it would be incredibly expensive. I've never gotten a call so explain that. ALso I don't know what these surveys are that you speak of, but ERAC does not mail out surveys. Look, come here with facts or don't bother. Now bring that to your manager!

[JGATZ]

Originally Posted by PTDRIVER

MY MANAGER TELLS ME THAT YOUR INFORMATION ON STATISTICAL SAMPLING IS IN ERROR. EVERY CUSTOMER GETS A PHONE CALL. WE RECEIVE THOUSAND OF SURVEYS COMPLETED. INDUSTRY WIDE WE ARE THE LEADER IN THIS. YOU CAN'T QUESTION THE NUMBERS HERE. IF YOU CAN'T HACK, LEAVE!

PTDRIVER

You actually believe your manager when s/he tells you this? You think ERAC is going to pay to have an outside research company call every customer when they don't even pay their employees well? Speaking of which, do you know how many customers give us disconnected numbers and run off to Mexico with our cars? How can we survey them? Get your facts straight before posting more comments. You are also probably not a part time driver. "Can't hack it." That sounds like management BS to me.

[JGATZ]

PT DRIVER, shouldn't you be at work right now anyway?

[freeatlast]

I have rented from enterprise 3 times and never received a survey.

I saw my branch manager pick who was going to get the survey. They even made up addresses to send to people that would give a good report.

I second the message that states you should be working now.

[PTDRIVER]

AS A AM PRESSING MY ALL CAPS LOCKS BUTTON AND TYPING MY MESSAGE I CAN'T BUT HELP FEEL SORRY FOR YOU BOYS AND GIRLS WHO CAN'T FACE THE FACT THAT OLD ENTERPRISE LEADS THE CAR INDUSTRY IN CUSTOMER SATISFACTION. HOW MANY JD POWER AWARDS DO THEY HAVE TO WIN FOR THEIR AIRPORT LOCATIONS? 4 YEARS IN A ROW? SOME OF YOU HAVE BEEN BEEN UPSET BY OTHER THINGS THAT HAPPENED IN YOUR LIVES AND LIKE TO MAKE EXCUSES AND BLAME "BIG BROTHER"....WHY DON'T YOU... THIS NEW YEAR TAKE A LOOK AT YOURSELVES FOR A CHANGE AND FIND OUT WHAT IS HOLDING YOU BACK. DON'T BE TEMPTED TO BLAME THE OLD GREEN MACHINE ON YOUR PROBLEMS...LOOK AT YOUR LAZY INTERSELF. I HAVE WORKED FOR OVER 30 YEARS IN 4 OTHER BUSINESSES AND HAVE NEVER HAD A MORE PLEASANT EXPERIENCE WITH ANY OTHER COMPANY THE ENTERPRISE.

6 YEARS, 6 FIQURES(THAT IS WHAT MY MANAGER SAYS)

PTDRIVER

[BigTool4U]

Originally Posted by PTDRIVER

I ALWAYS WILL TYPE IN ALL CAPS IN MEMORY OF THE OLD MS01 SYSTEMS AND THE WAY AREA MANAGERS USED TO GET THEIR MESSAGE ACROSS WHEN THEY WANTED TO YELL AT THE BRANCH MANAGER VIA THE PRINTER MESSAGE SYSTEM.

HELLO, I AM A PART TIME DRIVER THAT HAS WORKED FOR ERAC FOR OVER 15 YEARS. I HAVE DONE AND SEEN IT ALL. PLEASE TAKE IT FROM ME, THE FAILING ENTERPRISE PERSON THAT CREATED THIS SITE HAS IT COMPLETELY WRONG! HE DOES NOT RELIZE THAT ENTERPRISE IS AN INSURANCE REPLACEMENT COMPANY. THEY CAN NEVER SAY NO TO A CUSTOMER THAT BOOKS A RESERVATION. THAT IS THEIR PROMISE TO THEIR BIGGEST ACCOUNTS, STATE FARM, ALLSTATE, ETC ETC. THEY TRAIN THEIR PEOPLE TO THINK OUTSIDE THE BOX AND TRY TO ACCOMEDATE ALL CUSTOMERS. WHEN OLE FAILING ADMIN GUY GOT PUSHED ASIDE AND WAS GIVEN A PICK UP TRUCK INSTEAD OF A CAR IT WAS FOR THE GREATER GOOD. ERAC'S CUSTOMER SERVICE RATING FOR THE ENTIRE COMPANY IS 80% COMPLETELY SATISFIED. THAT IS A HUGE DEAL. SORRY THAT OLE FAILING GOT HIS FEELINGS HURT BUT THAT IS JUST THE WAY THINGS ARE. TO CREATE A SITE LIKE THIS TELLS ME ALOT ABOUT THE PERSON. I JUST CAN IMAGE THIS GUY COMPLAINING ALL THE TIME TO BIG CORPORATIONS......HE IS AT MCDONALD'S AND HE SPILLLS HOT COFFE ON HIS PANTS...IT IS MCDONALD'S FAULT...HE SPENDS TOO MUCH TIME IN THE CHECK IN WALMART BUYING HIS POCKET PROTECTOR...IT IS WALMARTS FAULT! LITTLE DOES ADMIN REALIZE IS THAT HE IS HURTING THE LITTLE GUY. ANDY TAYLOR HAS HIS MONEY AND NOTHING OLE ADMIN DOES WILL CHANGE THAT. HOWEVER, HE WILL EFFECT THE LITTLE GUY IN THE TRENCHES TRYING TO EARN A LIVING. ESPECIALLY ON A THURSDAY MORNING AND THE POOR SOUL HAS NO RIDES AND ADMIN IS RANTING AND RAVING AT THE COUNTER DAMANDING A FREE UPGRADE.

PT DRIVER
AND

Bro. You defeated your purpose with your inability to spell. I hope this was for a reason, because trying to justify the company's unethical practices with numerous errors reiterates the problem!

[hekiliko'olau]

Originally Posted by BigTool4U

Bro. You defeated your purpose with your inability to spell. I hope this was for a reason, because trying to justify the company's unethical practices with numerous errors reiterates the problem!

I have been wondering... You ARE a big tool, or you HAVE a big tool?

[Frank the Tank]

Originally Posted by freeatlast

I have rented from enterprise 3 times and never received a survey.

I saw my branch manager pick who was going to get the survey. They even made up addresses to send to people that would give a good report.

I second the message that states you should be working now.

They do it by phone not address.

[Frank the Tank]

Originally Posted by PTDRIVER

MY MANAGER TELLS ME THAT YOUR INFORMATION ON STATISTICAL SAMPLING IS IN ERROR. EVERY CUSTOMER GETS A PHONE CALL. WE RECEIVE THOUSAND OF SURVEYS COMPLETED. INDUSTRY WIDE WE ARE THE LEADER IN THIS. YOU CAN'T QUESTION THE NUMBERS HERE. IF YOU CAN'T HACK, LEAVE!

PTDRIVER

Do you believe everything they tell you? If so you'll be a great asst mgr for the rest of your life. It is a random call to about one customer in 30.