The Admin Is Using You

Originally Posted by FailingEnterpriseAdmin

Well, for starters, they might go to their bosses and say "Why do you make me lie to customers? It's wrong and they hate it and I hate it when they call me on it!".

You're asking me to let your "Customer Service Representatives" get away with appalling customer service because they're only following orders? If they're there to represent the company, they can take my complaints up the food chain for me. That's why they're there, to represent the company.

It sounds like, once again, Enterprise has some serious management problems. Why don't we start with fixing these first rather than asking customers not to get mad at employees who are forced to lie to them.

Yes! I'm a customer! That's the position I'm in! The whole point of Failing Enterprise is that way too many employees at Enterprise have gotten complacent and are looking out for their own needs, rather than looking out for the customers' needs.

If I were to accept your request to not blame the employees, then if I had a complaint I'd have to address it to corporate headquarters, who'd do nothing and just spin me, and so, eventually, if I wanted a resolution, I'd have to do the one thing they couldn't ignore, and that's sue. You're basically telling me that if they scam their customers, don't complain, either sue or shut up. I think there are at least two more options. One is to challenge the employee directly, and the other is to make honest public statements.

The solution here is not "don't blame the employees", it's "blame the employees until they pressure their managers, or quit".

If you're going to be a "Customer Service Representative", you're going to hear from me if the service sucks. If you don't like it, find another job. If this idea sounds foreign to you in any way, you have no business working in retail.

You're familiar with erac at this point. What do you think will happen if the employees go to their managers and tell them that the way they're ding things is stupid and creates customer service situations? Do you think the employee will be able to effective raise your concern up the chain? Their valid point will be as effective as a fart in the wind. You should know this by now.

Going after specific managers will solve what, admin? They will get in trouble? They'll leave? Then what? Erac will just replace them with someone else that can sell well and gets along with the immediate supervisor. Is this not a form of spinning it? Of course it is.

Look at it this way. The problems at erac represent a large weed. By calling out specific, low on the totem pole managers and employees you're pulling the weed and possible removing some of its surface. But, are you effectively killing that weed? You have to go after the root. At erac, that root is its corporate culture. Again, I ask you...do you think you're going to change the ENTIRE internal corporate culture of a large company like erac? Your customer experiences continue to overshadow the reality of the problem. You can continue stepping on the soldier ants (employees), but that won't get rid of the infestation until you kill the queen (corporate culture). For a master's prepared professional, this should be a no brainer. So, why do you struggle in grasping this concept?

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

Why don't you take a little personal responsibility and quit making fucking reservations with a branch that can't serve your needs!?!?!? Fool me once shame on you, fool me twice shame on me, fool 17 times I am will fucking ruin you by starting my own website, creating a cult in the image of ERAC, give myself a fancy title, post ERAC people's names, addresses, and phone numbers. And then, in the world's GREATEST DISPLAY OF HYPOCRASY, delete any post with my name, work address and work ph #. All because I think people will buy the guile that this site "isnt' about me".

This is the "Yes, we rip off our customers, but only because they're so stupid they keep coming back, so it's not our fault!" argument.

You're obviously not management material.

Originally Posted by FailingEnterpriseAdmin

This is the "Yes, we rip off our customers, but only because they're so stupid they keep coming back, so it's not our fault!" argument.

You're obviously not management material.

You were talking about ERAC taking your reservation and then not honoring it. That doesn't consitute ripping you off moron. Incompetent yes, ripping off no.

Originally Posted by FailingEnterpriseAdmin

This is the "Yes, we rip off our customers, but only because they're so stupid they keep coming back, so it's not our fault!" argument.

You're obviously not management material.

That's why you started your own company with your shitty website! Because no one saw you as management material either! Maybe your views on business aren't as savy as you think. I think your MBA from UC Davis is worth about as much as a steamer left in the lobby of the Crown Plaza.

Originally Posted by Unregistered

2 posts deleted now...and counting!!!

What's wrong ?????? Can't handle the truth? Can't stand the scrutiny of people knowing who you really are and what REALLY motivates you? If someone gave you a goose that laid golden eggs, you'd complaing that the eggs weren't diamonds!

Originally Posted by Unregistered

What's wrong ?????? Can't handle the truth? Can't stand the scrutiny of people knowing who you really are and what REALLY motivates you? If someone gave you a goose that laid golden eggs, you'd complaing that the eggs weren't diamonds!

You better watch it Crisco, he might delete that...lol

Originally Posted by FailingEnterpriseAdmin

Yes, posting information about people associated with the ownership of this site will get the messages deleted. Anyone can always contact me through Private Messages or e-mail me at comments@FailingEnterprise.com. Making 50 anonymous posts of someone's contact information will just get those posts deleted.

I am too lazy to go back and see if this is in the Terms of Use...if it is please show it to me...

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

I am too lazy to go back and see if this is in the Terms of Use...if it is please show it to me...

I'll save you the trouble; it's not in the Terms of Use. The site isn't about me, so my name isn't on it anywhere, although I do provide several ways for people to contact me.

Read the FAQ.

I do sometimes identify specific Enterprise employees because of their job performance, particularly when I think they're pursuing criminal activity. If someone doesn't like this and thinks that seeking revenge by trying to "expose" the owner of this site is a good idea, then I'm going to delete those posts.

Enterprise knows exactly who I am, and we communicate regularly.

I don't allow myself to dragged into the site, for good or for bad. It's my right as the owner to delete any message I want, and up until a week or two ago, I deleted just a handful per year. I would strongly prefer not to, but these posts are clearly not contributing to the board, they're attempt to disrupt it. That's why they get deleted.

Posts that seek revenge against Failing Enterprise by being disruptive get deleted. Get used to it.

I welcome posts that criticize my ideas, opinions, web site, postings, etc. I use criticism as fuel for improvement. These posts aren't criticism, they're vandalism, and that's why they get deleted.

Oh, Holy Jesus!!

You said earlier that you only delete posts that are against the Terms of Use. Well, what the fuck is it??? One's that are against the Terms of Use of one's that point out who you are, just like you start threads trying to point out who other people are and the unethical things they do....hypocrisy at its best...

Originally Posted by FailingEnterpriseAdmin

I'll save you the trouble; it's not in the Terms of Use. The site isn't about me, so my name isn't on it anywhere, although I do provide several ways for people to contact me.

Read the FAQ.

I do sometimes identify specific Enterprise employees because of their job performance, particularly when I think they're pursuing criminal activity. If someone doesn't like this and thinks that seeking revenge by trying to "expose" the owner of this site is a good idea, then I'm going to delete those posts.

Enterprise knows exactly who I am, and we communicate regularly.

I don't allow myself to dragged into the site, for good or for bad. It's my right as the owner to delete any message I want, and up until a week or two ago, I deleted just a handful per year. I would strongly prefer not to, but these posts are clearly not contributing to the board, they're attempt to disrupt it. That's why they get deleted.

Posts that seek revenge against Failing Enterprise by being disruptive get deleted. Get used to it.

I welcome posts that criticize my ideas, opinions, web site, postings, etc. I use criticism as fuel for improvement. These posts aren't criticism, they're vandalism, and that's why they get deleted.

This site is about you:
1) You continually reiterate the impact this site has had on any situation where a loose conclusion can be drawn.
2) Anytime there is a customer complaint post you tell them to call xyz number and tell them you found out about the "truth" (in the abolute most loose sense) on FailingEnterprise.com
3) You always run back and cower behind "I will take down this site if the address the issues I've pointed out" blah blah blah. I guarantee ERAC has made over-the-top offers to resolve your specific customer complaints. They are not going to attempt to ovehaul the business because of yourbad experience with a branch in San Fran nor because you've read some angry employee posts on here. An analogy here would suit you best: "I will graciously take down this site if ERAC does one small favor...Change their colors to pink and tangerine and rename the company Coco's FuckStick"

You attempt to make your position sound SO REASONABLE...What a magnanomous prick! In essence, this site is all about you and your ego! Why shouldn't the public know your name? If it weren't fot you, this site would not exist!?!