The Admin Is Using You

Originally Posted by FailingEnterpriseAdmin

I agree that the story he described sounded really bad. If it's true, then someone should have told this customer to go pound sand. I'm sure you can always come up with an example of a customer trying to scam you. Fair enough. And then on ten of my fifteen rentals, I got a dishonored reservation. Which side is more likely to be doing the scamming?

That branch dropped the ball big time with you. But, I highly doubt that the employees woke up each day you had a reservation and said: "I can't wait to get to work and fuck over admin."

I can understand how you would feel scammed on those rentals, but you insinuate many times that the employees are intending to scam you. When in reality, they get stuck with the minimal tools that the company gives them to do their job effectively. It's hard to meet every reservation when you're told to book every deal. It's hard to meet every reservation when you have no cars. Again, the problem lies with the company and not necessarily the employees. Sure some employees are scum, but most are not. That is what I've been saying everytime you mention scamming. You sometimes seem to get caught up in your blatant dislike for Enterprise that you forget to make a distinction between employee and organization. Employees do the same thing. They use words like "we" when describing situations. There is no "we" at enterprise. There are the employees in the branch and the company as a whole. There is and will probably always will be a huge disconnect.

[FailingEnterpriseAdmin]

Originally Posted by realitycheck

That branch dropped the ball big time with you. But, I highly doubt that the employees woke up each day you had a reservation and said: "I can't wait to get to work and fuck over admin."

I highly doubt it too, so thanks for setting up a straw man just to knock it down.

Originally Posted by realitycheck

I can understand how you would feel scammed on those rentals, but you insinuate many times that the employees are intending to scam you. When in reality, they get stuck with the minimal tools that the company gives them to do their job effectively. It's hard to meet every reservation when you're told to book every deal. It's hard to meet every reservation when you have no cars. Again, the problem lies with the company and not necessarily the employees. Sure some employees are scum, but most are not. That is what I've been saying everytime you mention scamming. You sometimes seem to get caught up in your blatant dislike for Enterprise that you forget to make a distinction between employee and organization. Employees do the same thing. They use words like "we" when describing situations. There is no "we" at enterprise. There are the employees in the branch and the company as a whole. There is and will probably always will be a huge disconnect.

Intentionally offering reservations that you have no ability nor intention to meet is scamming. If I were to buy into the "don't blame the employees, blame the company" argument, then who, exactly, is responsible? The employees blame the company, and the company blames the employees, and it's nobody's fault.

If someone lies to me, they're responsible. If their boss ordered them to, then they've got a problem with their boss.

Who, exactly, do you think I should hold responsible?

Originally Posted by FailingEnterpriseAdmin

I highly doubt it too, so thanks for setting up a straw man just to knock it down.

Intentionally offering reservations that you have no ability nor intention to meet is scamming. If I were to buy into the "don't blame the employees, blame the company" argument, then who, exactly, is responsible? The employees blame the company, and the company blames the employees, and it's nobody's fault.

If someone lies to me, they're responsible. If their boss ordered them to, then they've got a problem with their boss.

Who, exactly, do you think I should hold responsible?

So you yell at the employees who probably hate their job? What is that going to accomplish? There were plenty of reservations that weren't met at my branhces and of course the customer is going to point the finger at yme....I was standing right there. But I knew that I would have loved to honor those reservations, but just wasn't able to because of what erac wanted. Every deal regardless. To run a branch successfully and properly, the employees often have to do it secretly, behind their group rental managers back. If they get caught, then they could get in trouble.

You continue to not place yourself in the employee's position. You continue to think the employees at erac truly represent the company. In reality, from a customer's perspective, they do. They are employees working at enterprise, so therefore they are enterprise. But at Enterprise, the employees have very little power. If they do the right thing, there's a good chance they'll get reemed.

This is part of the reason why you think you'll change erac. You're trying to go at them from the bottom (employees), hoping they change their culture at the top (St. Louis). That will never work.

Originally Posted by FailingEnterpriseAdmin

I highly doubt it too, so thanks for setting up a straw man just to knock it down.

Intentionally offering reservations that you have no ability nor intention to meet is scamming. If I were to buy into the "don't blame the employees, blame the company" argument, then who, exactly, is responsible? The employees blame the company, and the company blames the employees, and it's nobody's fault.

If someone lies to me, they're responsible. If their boss ordered them to, then they've got a problem with their boss.

Who, exactly, do you think I should hold responsible?

Why don't you take a little personal responsibility and quit making fucking reservations with a branch that can't serve your needs!?!?!? Fool me once shame on you, fool me twice shame on me, fool me 17 times I will fucking ruin you by starting my own website, creating a cult in the image of ERAC, give myself a fancy title, post ERAC people's names, addresses, and phone numbers. And then, in the world's GREATEST DISPLAY OF HYPOCRASY, delete any post with my name, work address and work ph #. All because I think people will buy the guile that this site "isnt' about me".

[FailingEnterpriseAdmin]

Originally Posted by realitycheck

So you yell at the employees who probably hate their job? What is that going to accomplish?

Well, for starters, they might go to their bosses and say "Why do you make me lie to customers? It's wrong and they hate it and I hate it when they call me on it!".

You're asking me to let your "Customer Service Representatives" get away with appalling customer service because they're only following orders? If they're there to represent the company, they can take my complaints up the food chain for me. That's why they're there, to represent the company.

Originally Posted by realitycheck

There were plenty of reservations that weren't met at my branhces and of course the customer is going to point the finger at yme....I was standing right there. But I knew that I would have loved to honor those reservations, but just wasn't able to because of what erac wanted. Every deal regardless. To run a branch successfully and properly, the employees often have to do it secretly, behind their group rental managers back. If they get caught, then they could get in trouble.

It sounds like, once again, Enterprise has some serious management problems. Why don't we start with fixing these first rather than asking customers not to get mad at employees who are forced to lie to them.

Originally Posted by realitycheck

You continue to not place yourself in the employee's position.

Yes! I'm a customer! That's the position I'm in! The whole point of Failing Enterprise is that way too many employees at Enterprise have gotten complacent and are looking out for their own needs, rather than looking out for the customers' needs.

Originally Posted by realitycheck

You continue to think the employees at erac truly represent the company. In reality, from a customer's perspective, they do. They are employees working at enterprise, so therefore they are enterprise. But at Enterprise, the employees have very little power. If they do the right thing, there's a good chance they'll get reemed.

This is part of the reason why you think you'll change erac. You're trying to go at them from the bottom (employees), hoping they change their culture at the top (St. Louis). That will never work.

If I were to accept your request to not blame the employees, then if I had a complaint I'd have to address it to corporate headquarters, who'd do nothing and just spin me, and so, eventually, if I wanted a resolution, I'd have to do the one thing they couldn't ignore, and that's sue. You're basically telling me that if they scam their customers, don't complain, either sue or shut up. I think there are at least two more options. One is to challenge the employee directly, and the other is to make honest public statements.

The solution here is not "don't blame the employees", it's "blame the employees until they pressure their managers, or quit".

If you're going to be a "Customer Service Representative", you're going to hear from me if the service sucks. If you don't like it, find another job. If this idea sounds foreign to you in any way, you have no business working in retail.

Originally Posted by Jeahho

For a second I thought this was in response to ????? and I was going to give you a big high-five. Then I realized you are also on the hypocrite's ballsack. Not only does he post personal information, but he moderates personal information about himself while allowing threads to live that have no purpose but to allow someone to speak anonymously about what chick in their group they want to bang. You should feel great about the service you provide Admin, I'm sure the people whose lives you are effecting greatly appreciate it. And no, waiting for someone to ask you to remove comments about them getting fucked in the ass and them removing the comments are not the same as what you do with your own business, which is to immediately remove it because you perceive it as harmful.

As Admin, ????? has allowed derogatory comments about everything under the Sun; specific and malicious comments that require no validation. I wonder what the people of ????????? would think if we starting posting on their message board that their founder and president is the head of such a site like failingenterprise.com, in which such venow is spewed. Perhaps we should register there and start posting. Any thoughts?

Originally Posted by Unregistered

So Admin has done this before with Pacific Bell?? Wouldn't surprise me in the least...now let's see if he answers or deletes these posts...

Well he deleted one of Jeahho's so far...let's see how many more...

[Jeahho]

Originally Posted by Unregistered

So Admin has done this before with Pacific Bell?? Wouldn't surprise me in the least...now let's see if he answers or deletes these posts...

This is the thing absolutely justifies to me that this guy is a worthless scamming turd. Someone linked to the page with this information on it yesterday and I went and checked it out myself. Absolutely priceless.

Originally Posted by Unregistered

As Admin, ????? has allowed derogatory comments about everything under the Sun; specific and malicious comments that require no validation. I wonder what the people of ????????? would think if we starting posting on their message board that their founder and president is the head of such a site like failingenterprise.com, in which such venow is spewed. Perhaps we should register there and start posting. Any thoughts?

Perhaps we should contact UC Davis or UC Santa Cruz and advise them of the same? Or contact Microsoft? Let these companies know about the person they are dealing with.

[Ex ERAC]