The Admin Is Using You

[Jeahho]

When I first came to this board I enjoyed battling against the incredible number of stupid comments that could be seen on a daily basis ranging from people too scared to speak up if they were getting screwed, to people who thought stealing gas was cool. It was good times.

Then I started to question what in the world the motivation was for the Admin to spend so much time with this. He says he is in it to make Enterprise change their wicked ways, but we all know the best way to make a change is simply to stop using a company or product that doesn't provide the desired service and take our business elsewhere.

My opinion is, he as taken a few negative experiences he had with Enterprise and blown them up in an attempt to give some justification for putting up a website he hopes Enterprise will finally get tired of and buy/pay him to remove. Enterprise is known for its desire to avoid bad publicity and he thinks this is a great way to make a buck. He takes every opportunity to point out if he has made some progress on a search engine, not because we care, but because he hopes that someone at Enterprise corporate will read it and suddenly realize that this just has to stop.

One asscracker with a website telling a successful company they must make changes he specifies in order to avoid bad publicity is a damn joke. I know it, most of you know it, and the Admin knows it. He is using everyone that posts on this site, and reads this site, to post numbers he can throw at their corporate office. His success isn't driven by truth in what he says, it is driven by all of our shared experiences and our desire to argue our side of what we saw while at Enterprise.

Enterprise sucks, Walmart sucks, McDonald's sucks, Burger King sucks, blah blah blah. I will tell you who sucks. That mom and pop rental company where you get screwed and when you complain JoBob tells you to go fuck yourself, that place sucks. Where is the anti-JoBob's Car Rental website? Oh yeah… there is no hope Jo Bob will ever pay you to shut up and leave him alone.

[FailingEnterpriseAdmin]

Originally Posted by Jeahho

When I first came to this board I enjoyed battling against the incredible number of stupid comments that could be seen on a daily basis ranging from people too scared to speak up if they were getting screwed, to people who thought stealing gas was cool. It was good times.

You've been a long-term contributor with much better-than-average postings and I appreciate it.

Originally Posted by Jeahho

Then I started to question what in the world the motivation was for the Admin to spend so much time with this. He says he is in it to make Enterprise change their wicked ways, but we all know the best way to make a change is simply to stop using a company or product that doesn't provide the desired service and take our business elsewhere.

Well, yes and no. Having just one customer go to the competition isn't going to be noticed by Enterprise, but if I can warn other people and convince lots of them they'd be happier at the competition, then I'd have a positive effect.

Originally Posted by Jeahho

My opinion is, he as taken a few negative experiences he had with Enterprise and blown them up in an attempt to give some justification for putting up a website he hopes Enterprise will finally get tired of and buy/pay him to remove. Enterprise is known for its desire to avoid bad publicity and he thinks this is a great way to make a buck. He takes every opportunity to point out if he has made some progress on a search engine, not because we care, but because he hopes that someone at Enterprise corporate will read it and suddenly realize that this just has to stop.

This isn't true for a couple of reasons. First, if Enterprise is known for its desire to avoid bad publicity, they certainly aren't demonstrating that desire here at all. There are so many things they could be doing about these problems and they refuse to even start. Of course, it's possible they don't understand the Internet and don't yet see it as being important.

Secondly, I'm definitely not in it for any sort of having them "buy/pay" in any way. It's not about money. This is about public service. I don't want other people to have to suffer the troubles I did with Enterprise, and I genuinely want to help the country by persuading Enterprise to rejoin the mainstream ethical business community. I want a strong economy, and we can't get one based upon consistently and predictably lying to your customers.

My only goal for FailingEnterprise is to persuade Enterprise to change their behavior and I'm leveraging the Internet to tell as many people as possible about my personal experiences with them and my personal opinions.

I've been offered "free rentals" or "free upgrades" from Enterprise back when I was actively trying to resolve these issues with the local branch and region. I don't want anything "for free". I want to pay my own way in life, and earn a reputation as a good customer.

Enterprise employees seem to frequently mistakenly assume it's always about money, and think that by offering a discount, or a free upgrade, they can buy their way out of some appalling customer service problem.

I don't want any of that. All I want is that you have the car there when I show up with a reservation, and that it's got gas in the tank, and that I don't feel like I've been completely ripped off. I just want Enterprise to become another boring vendor who quietly delivers the goods so I can run my business.

Originally Posted by Jeahho

One asscracker with a website telling a successful company they must make changes he specifies in order to avoid bad publicity is a damn joke. I know it, most of you know it, and the Admin knows it. He is using everyone that posts on this site, and reads this site, to post numbers he can throw at their corporate office. His success isn't driven by truth in what he says, it is driven by all of our shared experiences and our desire to argue our side of what we saw while at Enterprise.

Enterprise sucks, Walmart sucks, McDonald's sucks, Burger King sucks, blah blah blah. I will tell you who sucks. That mom and pop rental company where you get screwed and when you complain JoBob tells you to go fuck yourself, that place sucks. Where is the anti-JoBob's Car Rental website? Oh yeah… there is no hope Jo Bob will ever pay you to shut up and leave him alone.

Again, Jeahho, you've been a valued contributor, although we haven't seen as much of you lately. I'm glad to see you're back and I appreciate the comments.

Admin

actually even if what you say is true (i highly doubt it.) Good for admin then, i believe that through all the complaining and moaning on this site, there are a few people that were going to join ERAC and decided not to. I believe that if one person is saved, no matter how good/bad the intentions of this website may be, then that is one more person that can go about enjoying life. I seriously believe that it is a sense of pride that he has for this website to see something so small becoming something so large, and that is why he is tracking the numbers. And, yes, Enterprise probably will or has (who knows) offer admin money to take the website down, and if this website goes down then the people that it has effected will remember it, and i'm sure another one will start up somewhere.
Is this website making an impact? Yes, maybe not with the company itself but with potential MTs, and that's all that really matters, because if you cut off the supply of fuel to a war machine, it will inevitably crumble.

-=ex03mangler=-
ps Those that are used allow themselves to be put in that situation, so really the admin cannot be using us.

wow. went to post and admin had already beaten me....way to stay on top of it chief

Originally Posted by Jeahho

When I first came to this board I enjoyed battling against the incredible number of stupid comments that could be seen on a daily basis ranging from people too scared to speak up if they were getting screwed, to people who thought stealing gas was cool. It was good times.

Then I started to question what in the world the motivation was for the Admin to spend so much time with this. He says he is in it to make Enterprise change their wicked ways, but we all know the best way to make a change is simply to stop using a company or product that doesn't provide the desired service and take our business elsewhere.

My opinion is, he as taken a few negative experiences he had with Enterprise and blown them up in an attempt to give some justification for putting up a website he hopes Enterprise will finally get tired of and buy/pay him to remove. Enterprise is known for its desire to avoid bad publicity and he thinks this is a great way to make a buck. He takes every opportunity to point out if he has made some progress on a search engine, not because we care, but because he hopes that someone at Enterprise corporate will read it and suddenly realize that this just has to stop.

One asscracker with a website telling a successful company they must make changes he specifies in order to avoid bad publicity is a damn joke. I know it, most of you know it, and the Admin knows it. He is using everyone that posts on this site, and reads this site, to post numbers he can throw at their corporate office. His success isn't driven by truth in what he says, it is driven by all of our shared experiences and our desire to argue our side of what we saw while at Enterprise.

Enterprise sucks, Walmart sucks, McDonald's sucks, Burger King sucks, blah blah blah. I will tell you who sucks. That mom and pop rental company where you get screwed and when you complain JoBob tells you to go fuck yourself, that place sucks. Where is the anti-JoBob's Car Rental website? Oh yeah… there is no hope Jo Bob will ever pay you to shut up and leave him alone.

What's up buddy? How the hell have you been? Are you still uptight and full of yourself like the good ol' JeahHo we came to know and love? Thanks for your care and concern about admin possible using us...Who cares? I come here for fun and Admin has provided a great source of that. I don't feel victimized or used. Of course Erac may throw money at him to shut him up..again who cares? All that would mean to me is that I'd have to find another way to find some occasional entertainment. I think I'd survive. And I'm sure most everyone that comes here would also survivie. Your fine little speech as well as repeated weakass arguments by the three stooges: erac united, erac warrior, and eracer's speakup doesn't change the fact that Erac still sucks. This website just puts that into light. Who the hell cares if it was started by a former customer, former employee, or some random guy of the street? Those three numb nuts that comprise the 3 stooges of this website keep pounding away at admin about his intentions probably because they can't think of anything to actually defend the wonderful company that they love so much. They give such pathetic arguments.

Originally Posted by realitycheck

What's up buddy? How the hell have you been? Are you still uptight and full of yourself like the good ol' JeahHo we came to know and love? Thanks for your care and concern about admin possible using us...Who cares? I come here for fun and Admin has provided a great source of that. I don't feel victimized or used. Of course Erac may throw money at him to shut him up..again who cares? All that would mean to me is that I'd have to find another way to find some occasional entertainment. I think I'd survive. And I'm sure most everyone that comes here would also survivie. Your fine little speech as well as repeated weakass arguments by the three stooges: erac united, erac warrior, and eracer's speakup doesn't change the fact that Erac still sucks. This website just puts that into light. Who the hell cares if it was started by a former customer, former employee, or some random guy of the street? Those three numb nuts that comprise the 3 stooges of this website keep pounding away at admin about his intentions probably because they can't think of anything to actually defend the wonderful company that they love so much. They give such pathetic arguments.

As damaging as this site is to erac's reputation, they will not pay off Admin.....if they did, there would be 50 more websites that would pop up the following week.....I would be leading the way....not for the money mind you, for the principle.

Based on all the information Admin has provided, particularly his experiences with Enterprise, he seems like an educated, and reasonable customer.

All of my debacles with working for ERAC are directly related to unreasonable, uneducated, overly demanding, "check card is a credit card" bargain badger customers. By unreasonable I mean a customer complaining about the color of their compact 9.99 deal, complaining about a free one class upgrade to a fcar becasue it will eat too much gas, complaining that they have to fill out a cq form because it's too much paperwork, complaining that a 24.99 weekend special rate is too much and characterizing it as "highway robbery".

By uneducated I mean a customer being beligerent to an erac employee because their ins policy provides 20/day and they don't want to pay anything out of pocket but they also don't want to drive a small car. You ask, uneducated? Well, they obviously weren't educated by their agent as to the available rental allowance options. If that wasn't the case, then you could easily classify them as bargain badgers because it's not much more to get a policy that provides 35/day. Furthermore, a customer who says their check card is a credit card is either ignorant, or was severely misguided by the personal banker at their local bank, I doubt the latter is the case.

I DO think the ability to shift these difficult customers from a hostile and sour attitude to a appreciative thankful attitude is the job of any ERAC employee, however, it's a fucking hassle, and impossible at times.

On the other end of the customer spectrum, you have well informed, well ecduated, well prepared customers. They should be the easiest to take care of. These customers, for the most part, don't DEMAND grand slam, dirt cheap, rock bottom rates. They make their reservations in advance, they expect their particular car class to be reserved, clean and ready to go. They have an actual credit card with an available limit. They understand we can't always get the exact car class for them, that it's our job to provide them with a car class closest to their reservation, which is mostly remedied by an "appropriate" free upgrade. On a side note, any phantom or bait and switch sell up is downright unethical, shady and just embarassing. Not to mention attempting this elementary tactic on a regular, shrewd customer? Wow. I will say admin, the eracer who tried this on you had some balls, period.

Any concern or dissatisfaction one of my "reasonable" customers have, i'm going to take care of. Why? Because i'm confident that if they have a problem worthy of mentioning to me, it's an issue we caused. Furthermore, I'm going to take care of it because I know they will appreciate it. I truly believe Admin never expected the "best" rates, colossal free upgrades to a luxury car, red carpet, etc. In addition, I don't think any of his issues with enterprise are unreasonable. I do find it moumentally sad there are offices providing bad service to "good customers".

I appreciate customers like Admin because they do make my days at ERAC easier...

[Grease Stabblefold]

ERAC treats it's employees like crap because they can...They hire you garden slugs knowing full well that you will last approximatly 4-9 months. We pay you dirt cheap to miss lunch and work tons of hours. that is fact. That is what makes ERAC shine. All you monkeys can complain all you want. The fact remains is that this is a cycle that goes on and on and on and if ADMIN or you above posters think any site or anybody can change any of that then you are smoking some seriously great weed that I would like to share in. This site is pure entertainment. There are no valid points or anything of value that will change ERAC. ERAC will continue to sell unethically, hire cheap grads, and make you feel wonderful doing it all until we are ready to wrap you up and throw the garbage out. Let see all the exposer this will get and keep people from coming to work for ERAC....Oh yea, the site really isn't that powerful at all is it......wow what an impact it has had on ERAC...WOW how devastating that our company continues to make millions knowing that the plan of using and abusing employees and customers. Man, I think I need to take care of my family because ERAC is going to close it's doors!!! NOT


You all are dreamers. ENTERTAINMENT is what this site is about and will always be about.

[Erac United]

DAMN, I just can not wait to live in the country that this wonderful, wonderful man is bettering for us! What would we do without a man who can create a site that bashes a rental car company? Admin, you are truly an amazing, selfless person! Jeaho...I concur....because of that this will be my last post and I'd ask all current ERAC supporters to do the same. Enjoy losers!

[Surly Pete]

Originally Posted by Erac United

DAMN, I just can not wait to live in the country that this wonderful, wonderful man is bettering for us! What would we do without a man who can create a site that bashes a rental car company? Admin, you are truly an amazing, selfless person! Jeaho...I concur....because of that this will be my last post and I'd ask all current ERAC supporters to do the same. Enjoy losers!

My day just got better.