Be realistic

[ExERAC656]

Originally Posted by Unregistered

Speaking of being realistic, don't you realize that there really aren’t a substantial number of people interacting here? With over 60,000 employees and a marketing campaign to introduce branches to this site, there's only been a dozen or so postcard posts. I really don't think there are that many unhappy people out there, at least as a percentage of the potential gene pool. Furthermore, look at how few people have actually registered and of those, only a few have posted more than a handful of times. I get the impression that this site exists only to amuse some freak from San Francisco...and a few people who post on a regular basis.

This post just backs up everything we are saying and trying to convey! Enterprise is will to accept a certain level of people; be it customers or employees (former or current) that are unhappy because of promises made by ERAC yet never delivered. This acceptance only breeds content and what used to be 5% unhappy is acceptable soon becomes 10% acceptable... this is where ERAC is at.

You are correct. Not every person who has rented or worked for ERAC has posted on this site. The shear numbers of that alone would render most any server useless. However there are 450+ registered users and tons (and I mean tons) of unregisterd posters. So lets just assume that there are 600 regular posters (be it registered or unregisterd). If that is the case and ERAC has 60,000 employees this represents 1% of the populatin currently employed at ERAC.

I can tell you that if the company I worked for has 1 customer that was unhappy we would do anything and everything we could to rectify the situation. Obviously ERAC is beyond satisfaction and more interested in the $$$!

Originally Posted by ExERAC656

This post just backs up everything we are saying and trying to convey! Enterprise is will to accept a certain level of people; be it customers or employees (former or current) that are unhappy because of promises made by ERAC yet never delivered. This acceptance only breeds content and what used to be 5% unhappy is acceptable soon becomes 10% acceptable... this is where ERAC is at.

You are correct. Not every person who has rented or worked for ERAC has posted on this site. The shear numbers of that alone would render most any server useless. However there are 450+ registered users and tons (and I mean tons) of unregisterd posters. So lets just assume that there are 600 regular posters (be it registered or unregisterd). If that is the case and ERAC has 60,000 employees this represents 1% of the populatin currently employed at ERAC.

I can tell you that if the company I worked for has 1 customer that was unhappy we would do anything and everything we could to rectify the situation. Obviously ERAC is beyond satisfaction and more interested in the $$$!

I can't claim to have read more than a small percentage of posts here, but it doesn't read like all 600 users are unhappy. It looks like at least 1/3 of the comments are positive. I agree with you that you should try to do everything that you can to rectify situations, but if less than 1% of the customers/employees are unhappy that is a tremendous achievement (no wonder they win all the customer service awards). Think about it!

[ExERAC656]

Originally Posted by Unregistered

I can't claim to have read more than a small percentage of posts here, but it doesn't read like all 600 users are unhappy. It looks like at least 1/3 of the comments are positive. I agree with you that you should try to do everything that you can to rectify situations, but if less than 1% of the customers/employees are unhappy that is a tremendous achievement (no wonder they win all the customer service awards). Think about it!

They win customer service awards in an industry that isn't know for its customer service... Now that isn't saying a whole lot.

That is about like saying a prison always wins an award for being the most comfortable.

Come on.. if you are going to be pro ERAC atleast give us something we haven't responded to 100 times.

[gp65:(]

Originally Posted by ExERAC656

They win customer service awards in an industry that isn't know for its customer service... Now that isn't saying a whole lot.

That is about like saying a prison always wins an award for being the most comfortable.

Come on.. if you are going to be pro ERAC atleast give us something we haven't responded to 100 times.

Funny enough, the Taylor-owned Centric Group also specializes in commissary products for prisons.

Way to target a market with few choices!!!

[FailingEnterpriseAdmin]

Originally Posted by ExERAC656

This post just backs up everything we are saying and trying to convey! Enterprise is will to accept a certain level of people; be it customers or employees (former or current) that are unhappy because of promises made by ERAC yet never delivered. This acceptance only breeds content and what used to be 5% unhappy is acceptable soon becomes 10% acceptable... this is where ERAC is at.

This doesn't concern me. You can't make everyone happy and it's important to understand who you want as customers and who you don't. Small business owners seem particularly good at this. The problem with Enterprise is that they won't say this. Everyone, according to them, is the right sort of customer for Enterprise, in every submarket. They'll book every deal from everybody, and agree to almost anything, and only later figure out if they can deliver.

I am reminded of military enlistment contracts that make lots of promises but reserve the right to void them in "in case of military necessity". A guy I know signed up in the late 1960's, and as soon as he signed the contract, they said "we're at war, dumbass" and voided everything they'd just agreed to.

So long as Enterprise qualifies every promise they make to employees and customers with crossed fingers and a "unless we're busy" clause, all promises will go right out the window.

Originally Posted by ExERAC656

You are correct. Not every person who has rented or worked for ERAC has posted on this site. The shear numbers of that alone would render most any server useless. However there are 450+ registered users and tons (and I mean tons) of unregisterd posters.

You are never required to register in order to post, and you are never asked to, so that's a pretty good explanation why there are "only" 500 registered members. These are only the people who want to earn a reputation (plus realitycheck and bleedgreen, but don't get me started). The huge majority of posters are unregistered.

Originally Posted by ExERAC656

So lets just assume that there are 600 regular posters (be it registered or unregisterd). If that is the case and ERAC has 60,000 employees this represents 1% of the populatin currently employed at ERAC.

Depending upon how you define "regular" posters, I think there are a lot more than that, although I don't have statistics on it.

Originally Posted by ExERAC656

I can tell you that if the company I worked for has 1 customer that was unhappy we would do anything and everything we could to rectify the situation. Obviously ERAC is beyond satisfaction and more interested in the $$$!

Originally Posted by ExERAC656

They win customer service awards in an industry that isn't know for its customer service... Now that isn't saying a whole lot.

That is about like saying a prison always wins an award for being the most comfortable.

Come on.. if you are going to be pro ERAC atleast give us something we haven't responded to 100 times.

I do not get your point? They are number one in their industry. Is there a position beyond number one that they should be striving for? Do you work for a non-profit now or something? The goal should always be to provide the best service you can, but some things need to be done to make a profit. Take inventory management. ERAC aims to be over 90% occupancy while our compeition is happy with 70's. We push the limits, but still provide the best service. If running in the 90's suddenly impacted our ability to serve to a point where we were no longer #1, we might need to do something about that. In the mean time, I like knowing that I can bring home a bigger paycheck.

By the way, if you do work for a non-profit. That's cool....just don't try to say that being #1 in your industry isn't something to brag about.

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

I can't claim to have read more than a small percentage of posts here, but it doesn't read like all 600 users are unhappy. It looks like at least 1/3 of the comments are positive. I agree with you that you should try to do everything that you can to rectify situations, but if less than 1% of the customers/employees are unhappy that is a tremendous achievement (no wonder they win all the customer service awards). Think about it!

Go easy there. Nobody said less than 1% of Enterprise employees and customers are unhappy. I believe he was arguing that at least 1% of them are so enraged they're willing to come on a web site and scream about it.

Regardless, I don't have the statistics about what percentage of Enterprise employees, or customers, or whatever. But I do have this: this discussion board has 28,000 messages on it, we're the second-highest ranked corporate complaint site on the Internet, and traffic grows exponentially by 10% per month.

If you're looking for excuses to disregard us, then the logic you just gave is as good as any.

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

I do not get your point? They are number one in their industry. Is there a position beyond number one that they should be striving for? Do you work for a non-profit now or something? The goal should always be to provide the best service you can, but some things need to be done to make a profit. Take inventory management. ERAC aims to be over 90% occupancy while our compeition is happy with 70's. We push the limits, but still provide the best service. If running in the 90's suddenly impacted our ability to serve to a point where we were no longer #1, we might need to do something about that. In the mean time, I like knowing that I can bring home a bigger paycheck.

By the way, if you do work for a non-profit. That's cool....just don't try to say that being #1 in your industry isn't something to brag about.

You still provide "the best service"? Have you even read this web site? I know for a fact that Enterprise does not. There's no comparison! You should get out more often.

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

I know a little bit about web sites. Tell me, how many of these unique IP addresses make it beyond your front page

Most, I suspect, because the first page is primarily a page of links. By far most of our traffic comes from the discussion board.

Originally Posted by FailingEnterpriseAdmin

Go easy there. Nobody said less than 1% of Enterprise employees and customers are unhappy. I believe he was arguing that at least 1% of them are so enraged they're willing to come on a web site and scream about it.

Regardless, I don't have the statistics about what percentage of Enterprise employees, or customers, or whatever. But I do have this: this discussion board has 28,000 messages on it, we're the second-highest ranked corporate complaint site on the Internet, and traffic grows exponentially by 10% per month.

If you're looking for excuses to disregard us, then the logic you just gave is as good as any.

Go easy there yourself, sweet-cheeks. Those stats sound a bit misleading. Let's dissect this little tirade I put myself in tonight. If this keeps going, the three of us may likely represent 10% of the posts you've seen all day.

I commend you on your ability to spin things, are you one of those O'Reilly Factor people?

I can tell that you have built a compelling place for a few people to keep checking in, to see what will happen next - BUT I don't think you should kid yourself about having a significant audience. I suspect that greater than 90% of your visitors abandoned your site from the home page. Right? You've got the log files and can confirm or deny this, I'm sure.

The reason your traffic is growing is because you have given a few people a place to live out their pathetic existence. They check in daily, weekly, etc to see who gets the short end of your stick (that was not meant to sound pornographic nor was it a strike at your manhood…but it did make me laugh like Beavis for just a second). Then they go off and visit the trekky site too (it happens...read the previous poster).

If this sort of thing makes you happy, that's great for you. It's unfortunately that you have figured out a way to disparage my employer and masturbate yourself into a frenzy at the same time, but that's your choice. It's just too bad that you have confused tantalizing people with unfair criticisms and personal attacks with trying to make a difference.

Then again, you are probably smarter than that. You really do know you're a scumbag, don't you.