Be realistic

Originally Posted by FailingEnterpriseAdmin

You still provide "the best service"? Have you even read this web site? I know for a fact that Enterprise does not. There's no comparison! You should get out more often.

How the hell are you defining service? Do you know anything about the industry at all? Show me one study that shows we are not at the top of our game. I understand you had some bad experiences and apparently you were not impressed with our attempts to appease you. And you know what, maybe we just screwed up every single opportunity to make you happy. But you are rare my friend. In a world of over 100 million annual transactions, we're not going to be perfect, but we will continue to be the best in the industry.

[gp65:(]

Originally Posted by Unregistered

You really do know you're a scumbag, don't you.

Just because YOU take negative discussions about ERAC personal, there's no reason to call Admin a "scumbag".

You just have no way of defending ERAC, since most of what is said here is true.

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

Go easy there yourself, sweet-cheeks. Those stats sound a bit misleading. Let's dissect this little tirade I put myself in tonight. If this keeps going, the three of us may likely represent 10% of the posts you've seen all day.

I commend you on your ability to spin things, are you one of those O'Reilly Factor people?

I can tell that you have built a compelling place for a few people to keep checking in, to see what will happen next - BUT I don't think you should kid yourself about having a significant audience. I suspect that greater than 90% of your visitors abandoned your site from the home page. Right? You've got the log files and can confirm or deny this, I'm sure.

The reason your traffic is growing is because you have given a few people a place to live out their pathetic existence. They check in daily, weekly, etc to see who gets the short end of your stick (that was not meant to sound pornographic nor was it a strike at your manhood…but it did make me laugh like Beavis for just a second). Then they go off and visit the trekky site too (it happens...read the previous poster).

If this sort of thing makes you happy, that's great for you. It's unfortunately that you have figured out a way to disparage my employer and masturbate yourself into a frenzy at the same time, but that's your choice. It's just too bad that you have confused tantalizing people with unfair criticisms and personal attacks with trying to make a difference.

Then again, you are probably smarter than that. You really do know you're a scumbag, don't you.

Let me make sure I've got this correct: you criticize the site for "personal attacks", and then sign off by saying "You really do know you're a scumbag, don't you."? You should call that junior college and ask for your money back.

Originally Posted by gp65:(

Just because YOU take negative discussions about ERAC personal, there's no reason to call Admin a "scumbag".

You just have no way of defending ERAC, since most of what is said here is true.

Have you read some of the other posts on this site? I actually thought I was being nice compared to some of you idiots

[GP50 sucker]

Originally Posted by Unregistered

I can't claim to have read more than a small percentage of posts here, but it doesn't read like all 600 users are unhappy. It looks like at least 1/3 of the comments are positive. I agree with you that you should try to do everything that you can to rectify situations, but if less than 1% of the customers/employees are unhappy that is a tremendous achievement (no wonder they win all the customer service awards). Think about it!

Just because 1% come to a complaint site and publicly air their grievences doesn't mean they are the only ones dissatisfied. The population on this website is just a small representation of the overall problems at Enterprise. Corp ESQi is roughly 80. Add in say 10% somewhat satisfied, and you have 10% that are not satisfied with the level of service received.

Originally Posted by FailingEnterpriseAdmin

Let me make sure I've got this correct: you criticize the site for "personal attacks", and then sign off by saying "You really do know you're a scumbag, don't you."? You should call that junior college and ask for your money back.

Let me make sure I've got this correct: You claim your site is meant to bring about some dramatic change in the way Enterprise conducts itself in the business world, yet half of the posts I've read from you seem to serve no other purpose than to mock, offend, and generally titilate your own ego. Why don't you just re-code your home page to explain that the real purpose of this website is to give you some justification for existing in your own pathetic world.

See, I didn't use the word scumbag once there. And I would call for my money back, but $15,000 for 7 of the best years of my life still seems pretty fair to me.

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

Let me make sure I've got this correct: You claim your site is meant to bring about some dramatic change in the way Enterprise conducts itself in the business world, yet half of the posts I've read from you seem to serve no other purpose than to mock, offend, and generally titilate your own ego. Why don't you just re-code your home page to explain that the real purpose of this website is to give you some justification for existing in your own pathetic world.

See, I didn't use the word scumbag once there. And I would call for my money back, but $15,000 for 7 of the best years of my life still seems pretty fair to me.

It took you 7 years to graduate from junior college?

Originally Posted by GP50 sucker

Just because 1% come to a complaint site and publicly air their grievences doesn't mean they are the only ones dissatisfied. The population on this website is just a small representation of the overall problems at Enterprise. Corp ESQi is roughly 80. Add in say 10% somewhat satisfied, and you have 10% that are not satisfied with the level of service received.

Finally, we agree on something. Now take a look at other industries. Here's a good company to dissect. Southwest Airlines, they remind me a lot of Enterprise. World renowned for their service, but I suspect this Admin guy would bitch that he doesn't get to fly up front in first class with the rest of the people who think frequent flyer miles somehow correlate to penis size.

80% completely satisfied is a lofty goal for any company. To be able to pull that off and employee over 60,000 people is something to be proud of. If I were Jack, Andy, Don or any of those guys I'd go to bed at night knowing that I'm putting food on the table for a lot of people.

There's always going to room for improvement, but until the human race is made up of perfectionists, like you guys, it's not going to happen.

Originally Posted by FailingEnterpriseAdmin

It took you 7 years to graduate from junior college?

I apologize if my wit was too quick for you, I was being facetious (my diploma doubled as a word of the month calendar too...that's where I learned big words like facetious)

[GP50 sucker]

Originally Posted by Unregistered

Finally, we agree on something. Now take a look at other industries. Here's a good company to dissect. Southwest Airlines, they remind me a lot of Enterprise. World renowned for their service, but I suspect this Admin guy would bitch that he doesn't get to fly up front in first class with the rest of the people who think frequent flyer miles somehow correlate to penis size.

Uh, Southwest doesn't have first class.